Returns and Exchanges
Last updated: August 2026
We want every Ave Atelier purchase to be something you treasure. If something is not right, we are here to help.
Return Window
Eligible items may be returned within 14 days of delivery.
To start a return, please email hello@aveatelierjewelry.com with your order number and the reason for your return. We will provide return instructions and the appropriate return address.
Return Conditions
To be eligible for a return, items must be
- Unworn and unused
- In their original packaging
- Free from perfume, lotion, makeup, or other substances
- Returned in the same condition in which they were received
Items that do not meet these requirements may not qualify for a refund and may be returned to the sender.
Handmade Marian Crowns
Our Marian crowns are handcrafted, and many are made to order or customized.
Because of their handmade nature, custom or personalized Marian crowns are not eligible for return or exchange unless they arrive damaged, defective, or an incorrect item was sent.
If you experience any issue with your crown, please contact us. We will work with you in good faith to find a fair solution.
Apparel
Apparel follows our standard return policy and must be unworn, unwashed, and returned with all original tags attached.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges
To receive a different item, please initiate a return for the original item (if eligible) and place a new order for the replacement. This allows us to process your request as quickly as possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and include your order number along with photos of the item and packaging. We’ll make it right as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order. We recommend using a trackable shipping service, as Ave Atelier cannot guarantee receipt of returned items.
Contact Us
If you have any questions about returns or exchanges, please contact us at:
Email: jenniferroy2020@gmail.com
We typically respond within 1–2 business days.